Provide top-notch support to Wellhub users and gym partners in Spain and Germany by answering questions and managing handover requests, demonstrating a commitment to delivering excellent service. Categorize each interaction with customers to understand what improvements should be made or changed in the process to consistently achieve service excellence. You will be managing customer communications and replying to requests by email and chat.
Opportunity to work from home (remote) after 90 days in the office. Communicates results, enters medication requests, and documents in the Electronic Health Records. Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
The Customer Experience Coordinator will be the voice of Felix, acting as an advocate for the Felix platform and the voice of our customers. You will provide thoughtful, personalized communication to Felix users across all mediums of communication, work within the Felix partnership ecosystem, and ensure orders are being fulfilled on time. You'll also document common user issues, drive conversion in onboarding, and collaborate with other departments.
Reporting to the Senior Manager, Global Customer Service, this role brings to life what great service looks like at Minted, working with frontline reps and contact center leaders, within Minted and with global partners. The perfect fit is someone who loves growing and developing people and understands what it takes to deliver great customer experiences, excited about being part of building a world-class customer service team.
Respond to calls and request for products, training, general information, and moderate level technical support issues. Process customer orders efficiently, issue return authorizations, research customer’s accounts receivable issues and assist in resolution, and troubleshoot equipment and software problems, along with assisting customers with Windows applications.
You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast paced environment. This role will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates.
You will be a key player in the growth of the region by providing high quality training, education and support to Catapult’s customers across the entire range of athlete tracking hardware and software solutions. You will have an understanding of the sports industry and how the intersection of technology and sport is driving performance improvement. You will become a product expert and utilise this expertise to drive product adoption for your customers.
We are looking for a talented, multi-lingual Product Support Technician who can communicate in English, Spanish and Portuguese to support the rapidly growing customer base. Based in Brazil, you will be the customer’s first point of contact to resolve product issues for customers in your region. This role will have some roster work including nights to ensure 24/7 support to our global customer base.
Looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner that make up our community of amazing AWeber customers. By helping people understand how AWeber’s features can meet each of their unique needs, you will positively impact the lives of both seasoned marketers, and those folks just beginning their marketing journey. You will offer support over multiple channels, including livechat, email, phone, and social media platforms.
As a Membership Services Executive, you will provide world-class customer care via email, phone, and live chat, answering member inquiries, resolving issues, and collaborating with cross-functional teams to ensure a seamless customer experience. This is a remote role that requires someone with excellent communication skills, the ability to multitask, and a passion for solving problems.